Privacy Policy
1. Who we are
This Privacy Policy explains how Fara Dadeh Gostaran Shiraz (FDGS) ("we", "us", "our") collects, uses, stores and protects personal information through Short Chat, our internal customer-messaging platform. Short Chat connects our own business accounts on Instagram, WhatsApp, Telegram and Bale to a single inbox, so that our authorized support staff can read and reply to messages from our customers.
Short Chat is used only by our own employees to manage conversations with people who contact our business. It is not offered to the public or to other businesses.
2. Information we collect
When you contact one of our business accounts, we receive the following information from the messaging platform you use:
- Profile information: your platform-scoped user ID, username, display name and profile picture, as made available by the platform.
- Message content: the messages you send us, including text, images, videos, voice messages, files and shared links, and our replies to you.
- Comments and mentions: comments you leave on our posts and content in which you mention our account.
- Technical metadata: timestamps, message IDs, delivery and read status.
- Information you choose to give us: for example a phone number, order number or address that you share in a conversation.
We never ask for, collect or store the password of your social media or messaging accounts. We only access our own business accounts.
3. How we use information
- To read and respond to your messages and comments.
- To provide customer support, process and follow up on your orders and requests.
- To organize our internal work, such as assigning conversations to staff members and keeping internal notes.
- To measure and improve the quality and speed of our support.
- To keep our service secure and to comply with legal obligations.
We do not sell your personal information, and we do not use the content of your messages for advertising profiling.
4. Data received from Meta platforms (Instagram and WhatsApp)
Data we receive through Meta's APIs is used only to provide messaging and customer support to you, in accordance with the Meta Platform Terms and Developer Policies. In particular, we do not:
- sell, license or purchase platform data, or transfer it to data brokers or advertising networks;
- use platform data to discriminate against anyone or to make eligibility decisions about housing, employment, insurance, credit or similar;
- use platform data for surveillance or to build profiles of people outside our customer relationship.
5. How we share information
- Our staff: only authorized employees who handle customer support can access conversations, and every reply is logged with the name of the staff member who sent it.
- Service providers: hosting and cloud storage providers that process data on our behalf under confidentiality and data-protection obligations.
- Legal requirements: when disclosure is required by law, court order or to protect our rights and the safety of others.
- Business transfers: in connection with a merger, acquisition or sale of assets, subject to this policy.
The messaging platforms themselves (Instagram, WhatsApp, Telegram, Bale) also process your data under their own privacy policies.
6. Data retention
We keep conversation data for up to 24 months after your last interaction with us, unless you ask us to delete it earlier or a longer period is required by law (for example for invoices and accounting records). After that, the data is deleted or anonymized.
7. Security
- All data is transmitted over encrypted connections (HTTPS/TLS).
- Access tokens and credentials for our business accounts are stored encrypted.
- Access to Short Chat is limited to authorized staff with individual accounts and role-based permissions.
- Actions in the system are logged for accountability.
8. Your rights and how to delete your data
You can ask us to access, correct or delete the personal information we hold about you.
Data deletion instructions
To request deletion of your data, use either option:
- Email info@fdgs.ir with the subject "Data Deletion Request", and include the platform (e.g. Instagram) and your username or phone number on that platform.
- Send the message "DELETE MY DATA" to our business account on the platform you used to contact us.
We will confirm your request and delete your conversations, profile information and related records from Short Chat within 30 days. We may keep a minimal record where the law requires it (for example invoices), and we will tell you if that applies.
Deleting data from Short Chat does not delete messages stored by the messaging platform itself. You can manage those from the settings of the platform you use.
9. Children
Our service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, please contact us and we will delete it.
10. International transfers
Our servers are located in Iran and Germany. By contacting us, your information may be transferred to and processed in these countries, with the safeguards described in this policy.
11. Changes to this policy
We may update this policy from time to time. The new version will be published on this page with an updated effective date.
12. Contact us
Fara Dadeh Gostaran Shiraz (FDGS)
Unit 119, Tandis Commercial Complex, Paramount, Shiraz, Iran
Email: info@fdgs.ir
Website: fdgs.ir